FAQ's
Why doesn't the 25% off voucher code work?
This offer is only applicable if you are a first-time customer to Biobalance.uk.com, and you have signed up to receive our e-newsletters. You will have automatically received an e-mail with the Voucher Code, which also includes the T&Cs within this e-mail. If you have not adhered to all the T&Cs, the voucher will not work in your shopping cart. You can also review these T&Cs here.
Can I order over the phone?
Unfortunately, we can only accept orders made via the website - we do not take orders over the phone.
When will my order arrive?
For mainland UK orders, goods should normally be received within 3-4 working days.
Orders to Channel Islands & Northern Ireland should normally be received within 10 working days.
How can I track my order?
Once your order has been shipped, you will receive an e-mail with your tracking number. Simply click on this number and it will take you to the UPS or Royal Mail 'Track Your Item' page where you can see and follow the status of your delivery.
Where is my order?
Please track your order using the tracking number in your shipping confirmation email. If your tracking does not update within a week, please contact our Customer Care Team by completing our contact form (here), and please ensure you quote your order number.
I want to cancel my order, how do I do this?
If you wish to cancel your order please either write to us at Customer Care, The Beauty Alliance International Ltd, Unit 24, Capital Valley Eco Park, Rhymney, Tredegar NP22 5PT, United Kingdom, or email us at hello@biobalance.uk.com with details of your cancellation.
I am missing an item from my order, what do I do?
Please contact Customer Care on 01685 843384, Monday to Thursday, 8.30am to 5pm.
What do I do if I receive a faulty item in my order?
If your goods are damaged or faulty, please call Customer Care on 01685 843384 within 3 working days of receipt of your order.
I have an incorrect item in my order, what do I do?
Please contact Customer Care on 01685 843384, Monday to Thursday, 8.30am to 5pm.
Can I amend my order after I've placed it?
If you wish to cancel your order please either write to us at Customer Care, The Beauty Alliance International Ltd, Unit 24, Capital Valley Eco Park, Rhymney, Tredegar NP22 5PT, United Kingdom, or email us at hello@biobalance.uk.com with details of your cancellation.
The item(s) I bought have recently been reduced - can I get the price?
The price at the time you purchased the product(s) was a fixed price, and we do not offer refunds for the difference when a sale then takes place. You can return your items if you wish to, and re-order them in the sale, but your returned items must be within the return policy period (16 days since from date of purchase), it must be unopened, un-used and in a saleable condition. We do not take any responsibility for when a sale may take place.